Jeniusbike Return & Refund Policy

At Jeniusbike, customer satisfaction is our priority. We maintain a clear and fair return policy to ensure a hassle-free shopping experience. Below are the guidelines for returning products, requesting refunds, and resolving order issues.

Return Eligibility

We accept returns within 60 days of purchase, provided the item meets the following conditions:

• The product is unused and in its original packaging with all tags and labels intact.
• A valid proof of purchase is presented.

Returning Incorrect or Defective Items

• If you received an item that differs from your order or is defective, please contact us immediately.
• We will provide a full refund, including return shipping costs for incorrect or faulty items.

Manufacturer Warranty

• All products are covered under the manufacturer’s warranty.
• Warranty terms vary by product and brand, so refer to the documentation provided with your purchase.
• Note: Shipping and service fees are not covered under warranty claims.

How to Initiate a Return

Step-by-Step Return Process

1. Log in to Your Account

   • Access your order history via My Account or the Order Tracking section.
   • Select the order containing the item you wish to return.

2. Submit a Return Request

   • Click the Return button and provide the necessary details:
     • Item(s) being returned
     • Invoice/order number
     • Reason for return (If defective, include additional details)

3. Receive Return Confirmation

   • Once submitted, our team will review your request.
   • If approved, you will receive a return label via email.

4. Prepare & Ship Your Return

   • Print and attach the return label to your package.
   • Follow the shipping instructions provided in the confirmation email.

5. Processing & Refund

   • Once we receive the returned item, our team will verify the product’s condition.
   • If the return meets our criteria, we will process a refund within 4-16 business days.
   • If any discrepancies are found (e.g., missing or damaged items), we will contact you for further resolution.

Where to Return Your Order

Orders Placed on Jeniusbike.com

• Items purchased on Jeniusbike.com and delivered to your address must be returned via our Returns Portal.
• Products ordered through Click & Collect must be returned to the designated store location with proof of purchase.

Return Address:

📍 Jeniusbike Store
Jl. Teuku Umar No.201
Denpasar, Bali 80114, Indonesia

📞 Phone: +62 813-8900-3784
📧 Email: order@jeniusbike.com

In-Store Returns

• Items purchased in-store can be returned for an exchange or store credit within 60 days, provided they are unused and in original packaging.
• If the item is faulty, a full refund will be provided.

Items Not Eligible for Return

The following items cannot be returned:

• Products that deteriorate or expire quickly
• Magazines and other reading materials
• Sealed items that have been opened for hygiene reasons
• Items that have been inseparably mixed after delivery

Refund Processing

How Will I Receive My Refund?

• Refunds will be issued to the original payment method.
• If your order was partially or fully paid using a gift card, the refund will be issued as a gift card or e-voucher first.
• Remaining balances will be refunded to the original payment method used at checkout.

Exchange Requests

• If an exchange is requested but the item is out of stock, a refund will be issued instead.

Refund Timelines

• Returns are processed within 7 business days after receiving the item.
• It may take an additional 7 business days for the refund to reflect in your bank account, depending on processing times.
• During peak seasons (e.g., holidays), processing times may take longer.

Issues with Refunds

• If you have not received a refund after 7 days, check your bank statement.
• If the refund is still missing, contact us at returns@jeniusbike.com, and we will assist you.

Need Help?

For any questions regarding returns, refunds, or exchanges, feel free to reach out to us at:
📧 returns@jeniusbike.com

We are committed to ensuring a smooth return process and a great shopping experience for you!