Jeniusbike Shipping Policy

At Jeniusbike, we are committed to delivering your orders as quickly and efficiently as possible. We offer multiple shipping options to provide flexibility and convenience for our customers. Below, you’ll find detailed information about our available shipping carriers, estimated delivery times, and shipping policies.

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Shipping Carriers

To ensure timely and secure delivery, we use reliable shipping carriers, including:

• Postal Service
• UPS (United Parcel Service)
• FedEx
• DHL Worldwide Express

All shipping options include tracking and insurance, allowing you to monitor your package every step of the way.

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Order Processing & Shipping Times

• Orders placed by 2:00 PM GMT typically ship on the same day.
• Orders placed on weekends or holidays will be processed on the next business day.
• Estimated delivery times:
  – Domestic (Local Orders): 3 to 14 business days
  – International Orders: 4 to 16 business days
  – During peak seasons or high order volumes, processing times may be slightly longer.

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Shipping Options & Delivery Methods

1. Super Saver Shipping

• We understand that shipping costs can be a concern. That’s why we offer Super Saver Shipping, where we cover part (or all) of the shipping fee.
• Estimated delivery: Up to 16 business days (as we use the most cost-effective shipping method).
• Note: Super Saver Shipping is not available for clearance items.

2. Free Shipping on Orders Over $1,999

• We offer free shipping for orders exceeding $1,999 (excluding taxes, fees, and gift certificates).
• Eligible orders will display “Free Shipping Eligible” or “Super Saver Shipping” at checkout.
• Estimated delivery: Up to 16 business days (using the most cost-effective method).

3. Flat Rate Shipping

• Applies to smaller and lighter items such as motors, engines, parts, and accessories.
• Flat Rate: $90 per order. Delivery Time:
  – Domestic (Local): 4 to 16 business days
  – International: 3 to 14 business days
  – No minimum order value is required to use Flat Rate Shipping.

4. Saturday Delivery Option

• If you need your order delivered on a Saturday, select the “Saturday Delivery” option at checkout.
  – Note: Saturday deliveries via Postal Service are not always guaranteed.

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Signature Requirement for Delivery

• By default, we require a signature upon delivery for security reasons.
  – If you prefer to waive this requirement, simply uncheck the Signature for Delivery box at checkout.
  – Note: If you choose to waive the signature requirement, Jeniusbike is not responsible for lost or stolen packages.

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Additional Information

• Shipping availability and estimated times may vary depending on location and carrier restrictions.
• Customers are responsible for providing accurate shipping information at checkout.
• In case of delayed shipments due to unforeseen circumstances (weather, customs, high order volume), we will notify you via email.

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Need Help?

If you have any questions about shipping options, delivery times, or tracking your order, feel free to reach out to our customer support team:

📧 Email: order@jeniusbike.com
📞Phone: +62 813-8900-3784

We appreciate your business and look forward to delivering your cycling gear with speed and care! 🚴‍♂️